Policies

To ensure we can provide the best care and respect the time of both our clients and staff, we have implemented the following policy:

  • No-Show Definition: A "no-show" occurs when a patient misses their scheduled appointment without providing at least 24 hours' notice of cancellation or rescheduling.

  • Consultation Deposit: Prior to all consultations, you will be contacted to make a $75 deposit. This deposit will be applied toward any products or services received at your consultation, or toward any appointment booked as a result of your consultation. If you no-show your consultation, this deposit will not be refunded.

  • First No-Show: If you miss an appointment without proper notice, you will be charged a $75 fee.

  • Second No-Show: If a second no-show occurs, you will be charged a $150 fee. We also reserve the right to deny future appointments or request full prepayment for any future appointments.

  • Late Cancellations: If you cancel within 24 hours of your scheduled appointment, this will be considered a late cancellation and may still require a fee, at our discretion.

We understand that emergencies and unforeseen circumstances can occur, and we appreciate your understanding and cooperation in following this policy.

Southwest Aesthetics Plus is committed to providing a safe, respectful environment for our patients and team. We reserve the right to refuse or discontinue service to anyone, at any time, for any reason, at our discretion.

No-Show & Deposit Policy

  • Please arrive 5-10 minutes prior to your appointment to complete any necessary forms.

  • Avoid wearing makeup to the treatment area on the day of your appointment.

  • Please notify us of any medical conditions, allergies, or medications that could affect your treatment or increase your risk of complications — for example, a history of cold sores, recent sunburn, or an allergy to lidocaine.

  • If you are feeling unwell, please reschedule your appointment. We reserve the right to refuse service to clients exhibiting signs of illness.

Pre-Appointment Requirements

  • Please be advised that a 3% processing fee will be applied to all credit and debit card transactions at the time of payment. This fee covers the costs associated with processing electronic payments. To avoid this fee, you are welcome to pay with cash.

  • All services, packages, and treatments at Southwest Aesthetics Plus are final and non-refundable. Results from medical aesthetic treatments vary by individual, and your investment reflects the provider's time, training, and clinical expertise — not just the product used.

    • Prepaid packages must be used within the stated timeframe (typically 16 weeks–1 year). Unused sessions are forfeited after that window.

    • Memberships and deposits are non-refundable; credit may be transferred to other services at the provider's discretion.

    • Touch-ups and additional product are billed separately unless stated otherwise.

    Full terms are provided at consultation and consent.

Refunds & Payments